What if I order the wrong size?

One free exchange per order on unused harnesses and beds within 30 days. The customer covers return postage on the original; Apex Flow Pets ships the new size at no charge.

Frequently Asked Questions

Q: Do you ship internationally?

No. Apex Flow Pets ships to all 50 states, Puerto Rico, Guam, the Virgin Islands, and APO, FPO, and DPO addresses only.

Q: How do I measure my dog for a harness?

Measure chest girth around the widest part of the ribcage just behind the front legs, snug but not tight, and neck where a collar normally sits. Compare both to the fit table on the product page. If girth falls between sizes, choose the larger size and confirm the neck range still covers your dog.

Q: Do calming beds work?

There is no clinical evidence that a bed treats anxiety. Raised rims and soft fill help many dogs settle, especially curl-up sleepers. For separation anxiety or destructive stress behavior, consult a veterinarian or certified behaviorist; a bed is comfort, not treatment.

Q: Do the smart feeder and camera need WiFi?

Yes, a 2.4GHz WiFi network. The feeder will not join a 5GHz-only network. The app is required for scheduling and the camera feed.

Q: Are your prices sale prices?

No. Apex Flow Pets does not show crossed-out prices or countdown timers. The price on the page is the everyday price.

Q: How do I return an item?

Email info@apexflowlabs.com within 30 days of delivery with your order number. Unused items in original packaging are refundable; defective items are refunded or replaced with return shipping paid by Apex Flow Pets. Used litter boxes, fountains, and feeders cannot be returned for hygiene reasons.

Q: Who is Apex Flow Labs?

A small company that runs Apex Flow Pets and Apex Flow Health. It curates a short catalog, prices it honestly, and publishes fit and buying guides.

Straight answers. If yours is not here, email info@apexflowlabs.com.

Shipping

How long does shipping take?

Orders are processed in 1 to 2 business days. Standard delivery is 4 to 10 business days after that, and it is free on orders of $50 or more ($5.95 under $50). Priority is $12.95 and typically arrives in 3 to 6 business days. Alaska, Hawaii, and outlying territories: $9.95, free at $75, allow 7 to 12 business days.

Do you ship internationally?

No. We ship to all 50 states, Puerto Rico, Guam, the Virgin Islands, and APO, FPO, and DPO addresses only.

How do I track my order?

You get a tracking number by email when the carrier scans the package. Details on the Track Order page.

Fit

How do I measure my dog for a harness?

Two numbers. Chest girth: wrap a soft tape around the widest part of the ribcage, just behind the front legs, snug but not tight. Neck: measure where a collar normally sits. Compare both numbers to the fit table on the product page. If the girth falls between two sizes, choose the larger size and confirm the neck range still covers your dog. If the neck measurement sits at the very top of a size's range, that size is more likely to be slipped; go up.

What does no-pull actually mean?

A no-pull harness moves the leash attachment to the chest or spreads pressure across the chest strap, so when the dog lunges the harness turns them slightly sideways instead of letting them drive forward against their throat. It changes leverage. It does not change behavior on its own; pair it with loose-leash training. Our guides explain how.

Do calming beds work?

There is no clinical evidence that a bed treats anxiety, and we do not sell ours that way. Raised rims and soft fill do help many dogs settle, especially curl-up sleepers. If your dog has separation anxiety or destructive stress behavior, talk to a veterinarian or a certified behaviorist; a bed is comfort, not treatment.

Wrong size?

One free exchange per order on unused harnesses and beds. You cover return postage on the original; we ship the new size at no charge. Full terms in the Return Policy.

Products

Do the smart feeder and camera need WiFi?

Yes, a 2.4GHz WiFi network. It will not join a 5GHz-only network, so check your router settings before ordering. The app is required for scheduling and the camera feed.

Are your prices sale prices?

No. We do not show crossed-out prices or countdown timers. The price on the page is the everyday price.

Are your products safe for pets?

We list only products whose materials and construction we can describe specifically on the page. We do not make health claims for any product, and every product page has a block that says plainly what the item does and does not do.

Returns

How do I return an item?

Email us within 30 days of delivery with your order number. Unused items in original packaging are refundable; defective items are refunded or replaced with return shipping on us. Used litter boxes, fountains, and feeders cannot be returned for hygiene reasons.

Company

Who is Apex Flow Labs?

A small company. We run Apex Flow Pets and Apex Flow Health. We curate a short catalog, price it honestly, and publish fit and buying guides that tell you when not to buy.